360° FACILITY MANAGEMENT SUPPORT BY SPECIALISTS
As part of our holistic 360° support, you benefit from our specialists from the various service segments. We provide solution-oriented and unbureaucratic help in operating the property efficiently, progressively and sustainably. To this end, we have numerous practical building blocks that can be combined individually and according to customer requirements to create the right concept for your property. This means: You can concentrate fully on your core business, while we make sure that everything works perfectly behind the scenes.
Building owners are responsible for keeping risks and damage away from the people who stay there. Furthermore, they must ensure that the construction and operation of the property do not pose any risks to the environment. In principle, the operator responsibility is incumbent on the person who heads the company or organization. Within the framework of a contract for work or services, our specialists can, thanks to the necessary expertise, take over a large part of the duties assigned to them for you in a legally secure manner.
OPERATE AND RUN
Our service-oriented specialists take care of your building. They will never lose sight of the goal of optimized building operation. Availability of the technical systems, operationally safe infrastructure, reliable building construction and user safety are their daily requirements. The adjustment and switching times of the technical systems as well as legally compliant building operation form the basis of an efficient and economical building with high user satisfaction.
The basis is the digital recording of energy consumption and its graphical processing. We optimize your energy consumption in interaction with customer requirements and legal regulations. Our energy management manager will support you with his expertise and advise you on where improvements can be made. Energy efficiency, sustainability and CO2 savings are not a matter of chance, but can be controlled – we help you achieve them.
MAINTENANCE FROM A TO Z
…or better from inspection to improvement. Adapted to the specific needs of your property, we will draw up a well-founded maintenance plan in consultation with you. Regular inspection rounds by our operating team guarantee a high availability of your technical installations. We carry out the maintenance of your technical systems and building structures on the basis of object- and system- specific checklists. If defects or impending defects are detected, you will also receive an offer for the necessary repair measures with the maintenance report. To ensure not only reliable but also energy- efficient operation in the future, we will be happy to draw your attention to any need for improvement. If a malfunction or damage occurs, our specialists can intervene and repair the relevant technical unit. In doing so, we rely on object teams with different skills. Furthermore, we cooperate with long-term partner companies to round off our technical expertise.
With the multitude of different legal bases for technical inspections of facilities, it is not easy to keep track of everything. With our well-founded inspection planning in the CAFM system, we keep track of the required inspections for your property. We adapt the inspections and their intervals precisely to the type of building, your technical systems, the regional inspection obligations and also the specifications of the approval authorities and your property insurer. To ensure that your contact persons are always up to date, we use a regulatory information system that precisely meets the requirements of facility management. No matter whether tenant or own facilities, we have the inspection obligations on the screen.
We consider complete documentation to be the basic prerequisite for sustainable, efficient operation of a building and its technical systems. That is why we attach great importance to ensuring that our project documentation is always up to date and contains all important documents and contract documents. We lay the foundation for this in a structured implementation phase before or at the start of regular operation. We review your relevant documents, discuss the communication channels, reconcile the masses and inspect your technical equipment and building structures of the agreed scope of services. With the joint signing of the start-up completion protocol, nothing stands in the way of good, cooperative and legally secure building operation, as well as long-term cooperation.
TAKING CARE OF DAILY “LITTLE THINGS”
Whatever you want to call it, building service, janitor, facility manager – we call our colleagues – the “good souls” in the object. There is a door stuck, the printer has no paper, the parcels have to be sent to the post office, an office workstation has to be moved, chairs and drinks are needed for the team event or the entrance area has to be cleared of waste – no matter what it is, the good souls from the object will take care of it for you.
Building cleaning – Dorfner has grown up with it. An elementary contribution to the well-being of a property is made by professional building cleaning. Even if cleanliness is perhaps only perceived subconsciously, dirt is always visible. That is why our motivated team ensures a visually perfect overall impression. In addition to classic maintenance and glass cleaning, we also focus on the segment of cleanroom cleaning.
GREEN AREA MAINTENANCE AND OUTDOOR CLEANING
You can also leave the maintenance of the green and outdoor areas around your buildings to our specialists with a clear conscience: From lawn care to tree pruning and sweeping to watering the flower beds, we will gladly take care of all the needs on your grounds. Of course, we also take your taste into account. Would you rather have a park-like cultivation or rather natural bee meadows; our gardening teams will be happy to advise you.
In order to prevent slipperiness on the traffic areas and to maintain the usability of the paths even in the cold season, we naturally also carry out the winter service around your properties on our own responsibility and under constant observation of the weather situation. In consultation with you, we draw up a winter maintenance plan in which priorities are assigned to the clearing zones and the required personnel, equipment and materials are determined. In this way, traffic safety is also guaranteed.
WHAT ELSE CAN WE DO FOR YOU?
The service portfolio of the Dorfner Group includes all tasks related to your building and the people who go in and out of it: Catering, driving and messenger services, pest control, special cleaning, laundry services, vacancy management, construction site security, key management, relocation management, reception services, shutdown or recommissioning, emergency service control center, alarm tracking, opening and closing services, security services, patrol services, waste disposal and much more.
We support the enforcement of your claims in the event of defects in materials or in the execution of trades through our warranty tracking. We maintain the deadlines in our CAFM system, our technical experts help you with the assessment or evaluation of the defects and we support you with the logging as well as the assertion.
If required, we will be happy to support you in ensuring that space is used in accordance with your quality requirements. With our space management services, we make a decisive contribution to ensuring that the available space in your building is used intelligently and that people feel comfortable in your property.
PROCUREMENT AND CONTRACT MANAGEMENT
Place your procurement management in our hands with a clear conscience – from the search and selection of suppliers, the awarding of contracts and the inspection of incoming goods to the control of delivery dates and invoices. Our range of services covers not only the procurement of operational materials, but also of services.